Refund Policy

Last updated: October 6, 2026

This Refund Policy describes when and how HS Codes Classifier ("Service", "we", "us") issues refunds for paid subscriptions. It forms part of our Terms of Service. By subscribing, you agree to this policy.

1. Free Tier

The free tier of the Service is offered at no cost. No refund applies to the free tier.

2. Pro Subscription — First Payment (7-Day Guarantee)

If you are a first-time subscriber to the Pro plan and you are not satisfied with the Service, you may request a full refund within 7 calendar days of your first payment.

To request a refund:

• Email us at support@boring-saas-infra.pages.dev with the subject line "Refund Request".
• Include the email you used at checkout, and (if available) your Suby order or transaction ID.
• You do not need to provide a reason, but a brief note helps us improve.

Refunds will be issued to the original payment method. If payment was made in cryptocurrency (USDC, USDT, ETH, BTC, SOL, BNB), the refund will be sent to the same wallet address used for the original transaction, in the same asset and on the same network.

3. Subsequent Monthly Payments

After the first payment, monthly subscription charges are non-refundable, except where required by applicable law. You may cancel at any time before the next renewal to avoid being charged again.

If you believe you were charged in error (for example, you cancelled and were still billed, or you were double-billed), contact us within 14 days of the charge and we will investigate and, if the error is confirmed, issue a full refund.

4. How to Cancel

You can cancel your Pro subscription at any time:

• Through the Suby customer portal link provided in your subscription confirmation email, or
• By emailing support@boring-saas-infra.pages.dev.

Cancellation stops future charges. Access to the Pro features continues until the end of the current billing period. We do not pro-rate partial months.

5. Cryptocurrency Payments

Cryptocurrency payments are processed on public blockchains. Once a transaction is confirmed, it is irreversible at the network level. Refunds for crypto payments will be sent manually from our wallet to the wallet address you provide (normally the same address used at checkout). You are responsible for providing a correct address. We are not responsible for refunds sent to an incorrect address you supplied.

Network transaction fees for the refund transaction may be deducted from the refund amount, or, at our discretion, may be covered by us for amounts above a reasonable threshold.

6. Card Payments

Card payments are processed by Suby. Refunds to cards are subject to Suby's processing timelines and the card issuer's rules. Typically, refunds appear within 5–10 business days, but this varies by bank.

7. Chargebacks

If you initiate a chargeback or dispute with your bank or card issuer without first contacting us, we reserve the right to:

• Suspend or terminate your account and API key.
• Contest the chargeback with evidence of delivery (API access logs, subscription records).

We strongly encourage you to contact us first — most issues are resolved faster that way.

8. Exceptions

We reserve the right to deny a refund if:

• The request is made more than 7 days after the first payment (for the 7-day guarantee).
• We reasonably believe the account was used in violation of our Terms of Service (for example, abuse of rate limits, resale, or fraud).
• The account has already received a refund in a previous period.
• The request is for a period that has already been fully consumed (e.g. you used 5,000 classifications in the month and then request a refund for that month).

9. Mandatory Consumer Rights

Nothing in this policy limits any non-waivable rights you may have under the mandatory consumer protection laws of your country of residence. If local law grants you broader rights, those apply.

10. Processing Time

We aim to process refund requests within 3 business days of receiving a complete request. Crypto refunds are then subject to blockchain confirmation time. Card refunds are subject to Suby and your card issuer's timelines.

11. Contact

For all refund questions:

Email: support@boring-saas-infra.pages.dev

Subject line: "Refund Request"

Website: https://boring-saas-infra.pages.dev